Refund Policy

1. What this covers

Refunds under this policy relate only to Velora Calendars subscription fees paid to us for access to the platform. They do not cover payments between you and your customers for appointments or services you deliver (we do not currently collect those payments).

2. Free plan

The Free plan has no subscription charge, so refunds do not apply.

3. Cancellation

You may cancel a paid subscription from Dashboard → Billing. After cancellation, you typically keep access until the end of the current billing period. Canceling does not automatically refund amounts already paid for that period.

4. Refund requests

If you believe you were charged in error, experienced a technical failure that prevented use of paid features you paid for, or otherwise need a refund review, email support@veloraai.site within 14 days of the charge and include:

• The email on your Velora Calendars account
• Approximate payment date and plan name
• Paddle receipt / transaction id if you have it
• A short description of the issue

We review requests in good faith. Approved refunds are processed through Paddle back to the original payment method; timing depends on Paddle and your bank or card issuer.

5. Non-refundable cases

• Change of mind after substantial use of paid features in the billing period
• Issues caused by incorrect account setup, third-party outages (e.g. WhatsApp, Google, email providers), or local device/network problems outside our control
• Charges older than 14 days, except where required by law

6. Chargebacks

Please contact us before opening a chargeback so we can help resolve the issue. Unresolved chargebacks may result in suspension of the related account.

7. Contact

Questions about this policy: support@veloraai.site. See also our Terms of Service and Privacy Policy.